Privacy Policy

Last updated: April 2026

1. Data Controller

Russian Visa Service is the data controller responsible for your personal data. Contact: [email protected]

2. What Data We Collect

We collect only the data necessary to process your visa application:

• Identity data: full name, date of birth, place of birth
• Passport data: passport number, expiry date, issuing authority
• Contact data: email address, phone number
• Travel data: travel dates, destination city, hotel details
• Employment data: employer, position (required by Russian authorities)
• Technical data: IP address, browser type, pages visited (via cookies)

3. How We Use Your Data

• To process and submit your visa application to Russian authorities
• To communicate with you about your application status
• To send you a confirmation email after form submission
• To improve our website and services

We do not use your data for marketing purposes without your explicit consent.

4. Legal Basis (GDPR)

We process your data based on:

• Contract performance — to fulfil the visa application service you requested
• Legal obligation — to comply with requirements of Russian consular authorities
• Consent — where you have explicitly agreed (e.g. marketing emails)

5. Data Sharing

We share your data only with:

• Russian consular and immigration authorities (required for visa processing)
• Our email provider (for sending confirmation emails)
• Payment processors (if applicable — only payment confirmation, not card data)

We never sell your personal data to third parties.

6. Data Retention

We retain your application data for 3 years after your visa expiry date, as required by applicable law. You may request deletion earlier — see Your Rights below.

7. Your Rights (GDPR)

If you are an EU/EEA resident, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Restriction — limit how we process your data
• Portability — receive your data in machine-readable format
• Object — object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]

8. Cookies

We use essential cookies to operate the website and analytics cookies to understand how visitors use it. You can decline non-essential cookies using the cookie banner. We do not use advertising cookies.

9. Data Security

We use SSL/TLS encryption, secure servers, and access controls to protect your data. However, no internet transmission is 100% secure — we cannot guarantee absolute security.

10. Changes to This Policy

We may update this policy. We will notify you of significant changes by email or a notice on our website. Continued use of our service after changes constitutes acceptance.

11. Contact Us

For privacy questions: [email protected]
Phone: +7 495 108-67-89
WhatsApp: Chat with us

Terms of Service

Last updated: April 2026

1. About Our Service

Russian Visa Service is an independent visa processing agency. We are not affiliated with the Russian government, Ministry of Foreign Affairs, or any consulate. We assist applicants in preparing and submitting visa applications.

2. Our Services

• Document review and application preparation
• E-Visa Tourist: from $89 per person
• E-Visa Tourist Express (2–3 days): from $129 per person
• E-Visa Business: from $149 per person
• Hotel booking assistance, travel insurance, airport transfer

3. Application Process

1. You submit your application form with accurate personal data
2. Our team reviews your documents within 24 hours
3. We send you a payment link with full details
4. Upon payment, we submit your application to Russian authorities
5. You receive your e-visa by email (up to 6 calendar days, 2–3 for Express)

4. Your Obligations

• Provide accurate and complete information — inaccuracies may result in visa denial
• Ensure your passport is valid for at least 6 months from application date
• Obtain travel insurance valid in Russia for the entire stay
• Apply no earlier than 86 days and no later than 8 days before your planned entry
• Enter Russia only through designated border checkpoints

5. Payment

Our service fee covers document review, application submission, and support. Government/consular fees may be included — see individual service descriptions. All prices are in USD. Payment is due upon invoice after document review.

6. Cancellation

• You may cancel before payment — free of charge
• After payment but before submission — 50% refund of service fee
• After submission to authorities — no refund of service fee

See our Refund Policy for full details.

7. Limitation of Liability

We are not liable for:

• Visa denial by Russian authorities
• Delays caused by Russian authorities
• Changes in visa requirements or entry rules
• Losses arising from denied entry or travel disruptions

Our maximum liability is limited to the service fee you paid us.

8. Governing Law

These terms are governed by applicable law. Disputes shall be resolved by negotiation first; if unresolved, through competent courts.

9. Contact

[email protected] · +7 495 108-67-89

Refund Policy

Last updated: April 2026

1. Before Payment

If you cancel your application before making payment — no charge. Simply notify us by email.

2. After Payment, Before Submission

If you cancel after payment but before we submit your application to Russian authorities:

• Refund: 50% of our service fee
• Timeline: 5–10 business days to your payment method

3. After Submission to Authorities

Once your application has been submitted to Russian authorities, our service fee is non-refundable because we have completed the service.

4. If Visa is Denied

Visa denial is the decision of Russian authorities. We do not refund service fees for denials. However:

• We will review your case and advise on options
• If denial was caused by our error (e.g. we submitted incorrect data), we will offer a re-submission at no additional service charge or a full refund of our service fee

5. Express Processing

If Express processing (2–3 days) fails to meet the timeframe due to our error, we will refund the difference between Express and Standard pricing.

6. How to Request a Refund

1. Email us at [email protected]
2. Include your application reference number and reason for refund
3. We will respond within 2 business days
4. Approved refunds are processed within 5–10 business days

7. Contact

[email protected] · +7 495 108-67-89